Privacy Policy

 

XPZ (“XPZ”, “we”, “our”, “us”) is dedicated to create a safe and enjoyable shopping experience for our online visitors/customers (“you”, “your”, “yours”). When shopping with XPZ on this Website, we may collect personal information you provide us when creating your account, making a purchase as well as data collected by cookies.

 

1. PERSONAL INFORMATION WE COLLECT

1.1 We collect your information when you create an account, or making a purchase on this Website. The information we may collect include:

• Information that you provide by registering an account with us including but not limited to your name, delivery address and contact information for the purpose of processing your order;

• Details of your transactions with this Website;

• Details of your visits to this Website and the resources that you access; and

• Your design of the Products on this Website

 

2. Purpose for which the Personal Data are Collected and Used

2.1 We may use the Personal Data you provided for one or more of the following purposes:

• To process and administer your orders and/or services with or through us;

• To process and administer your orders and/or use of our delivery services;

• For your use of the online services available at our websites and/or through other telecommunication channels;

• For the supply of any products and/or services which we may offer to you or you may require from us from time to time including text message (SMS) alerts;

• For marketing, promotional and customer relationship management purposes, such as sending you updates on latest offers and promotions in connection with our products and services (please see Clause 10 - " Statement of Policies and Practices on Direct Marketing " for details) and conducting market research;

• For identification and verification purposes in connection with any of the services or products that may be supplied to you;

• To contact you regarding your enquiries;

• To disclose to a third party to comply with any law, legal requirements, orders, directions or requests from any court, authority or government body of any jurisdiction, which may be within or outside of XPZ registered country;

• For the use of any of our business associates in connection with any of the above purposes and/or loyalty program related services such companies and associates may be offering to you from time to time.

 

2.2 We may from time to time use aggregate non-identifying information about our customers to better design our website and/or to improve our services and products. This means we may provide this information to third parties. However, this information will never identify any single user in particular.

Except as provided below, we will not knowingly or intentionally use or share the Personal Data you provide to use in ways unrelated to the aforementioned purposes without your prior consent.

 

3. How to Access or Correct Your Personal Data

3.1 You may request access to and correct your Personal Data held by us. If you wish to obtain a copy of any of your Personal Data, if you believe that the Personal Data relating to you which we collect and maintain is incorrect, or if you believe that the Personal Data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please email to us at cs@xpz.watch.

 

3.2 A request for access or correction to, or deletion of Personal Data or for information regarding policies and practices and kinds of Personal Data held by us must be in writing and sent to us via email at cs@xpz.watch.

We may charge a reasonable administration fee for the processing of any data access request.

 

4. Access and Correction

4.1 You may check whether we hold any of your Personal Data and, if so, may request access by sending an email to our Data Protection Officer at cs@xpz.watch;

 

4.2 corrections by sending an email to our Customer Service Team at cs@xpz.watch;

 

4.3 We will take reasonable steps to verify your identity before granting access or permitting corrections to your Personal Data. We will endeavor to respond within 40 days of your request in compliance with the Ordinance. We will charge a reasonable administration fee to cover our administrative costs when you request access to your Personal Data. We will comply with your request after the imposed fee is paid. We will not charge a fee for corrections to your Personal Data. Should we refuse your request for access or correction; reason(s) will be given. You may object to our reason(s) for our refusal to grant you access or correction.

 

5. Security

5.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

 

5.3 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, we will update you on the changes of our privacy policy by email.

 

6. Disclosure of your information

6.1 We will keep the personal data we hold confidential but may provide information to:

• personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services

• our overseas offices, affiliates, business partners and counterparts

• persons under a duty of confidentiality to us

• persons to whom we are required to make disclosure under applicable laws in or outside XPZ registered country

• actual or proposed transferees or participants of our services

 

6.2 We cannot control how third parties use information.

 

7. Cookies

7.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.

 

7.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

 

7.3 We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

8. Links to Other Sites

8.1 This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

 

9. Changes to Privacy Policy

9.1 We may amend this Privacy Policy Statement from time to time. If we make any amendments in the way we use your Personal Data, we will obtain your prior consent through your contact details provided to us.

 

10. Statement of Policies and Practices on Direct Marketing

10.1 XPZ intends to use and may share with our Affiliates your name, email, contact number, physical address and gender for direct marketing purposes as described below:-

 

a. Promotions relating to the Services, Products and other lifestyle accessories sold:

• at our Stores,

• at this Website and/or

• other online or social media platforms that are managed by us or our Affiliates.

 

b. Marketing activities relating to the Services, Products and other lifestyle accessories sold:

• at our Stores,

• at this Website and/or

• other online or social media platforms that are managed by us or our Affiliates.

 

10.2 You shall not receive direct marketing materials if you do not consent to XPZ’s use of your Personal Data for direct marketing purposes as described in this Privacy Policy Statement.

 

10.3 In future, if you do not wish to continue receiving our newsletters, marketing and promotional materials for direct marketing purposes, please either send an email to Customer Service Team at cs@xpz.watch to notify us accordingly. Our customer database will be updated accordingly at no charge to you.

 

11. Retention of Data

11.1 All Personal Data that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law.

This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.